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MISSION & OBJECTIVESOur mission and challenge is to offer superior mortgage products and to maintain excellent customer service. We continue to achieve that goal by adhering to the following: Response:At Buckeye Mortgage Company, we understand that it is extremely important to respond to customers in a timely manner. No matter how busy we are, we understand it is your mortgage loan that is most important to you. Buying or refinancing a home is one of the single most important financial transactions you will ever make. We understand that and feel a sense of responsibility and dedication to our customers. Accessibility:We make it our goal to have your call answered by a person 90% of the time. When you do get our automated phone answering system, we make sure calls are monitored and answered – usually within a few hours. Technology:We utilize the latest cutting edge technology in the mortgage business to streamline and accelerate the loan process. Through the use of electronic underwriting, we can get quick approvals and tell you exactly what documentation we need from you. We can e-mail estimates and loan documents to you and provide you with our overnight shipping account to turn the application and approval process into a matter of days instead of weeks. Knowledge & Experience:At Buckeye Mortgage we constantly are in search of new and better loan programs to better serve our clients. Through the hundreds of loans that we have originated and closed, we have gained superior knowledge of the loan process and extensive contacts within the industry. We have a “preferred broker” status with most of our lenders, which gives us an advantage not only in competitive rates and costs, but also assuring that your loan will get the attention and consideration it deserves. Hence, our motto:
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Us | Residential
Loans | Refinance
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